AssetsMulti-Source

Action Hub for External Systems (Multiple Systems)

Turn Jira into a live control hub for Entra ID, Intune, Okta, Google Workspace, and Salesforce — view, update, and act without leaving the ticket.

↓6 installs

Overview

Action Hub for External Systems brings external systems directly into Jira and JSM so teams can take action without leaving their screen. The app connects Jira/JSM to multiple external systems, displays live external data in Jira custom fields, and lets users trigger actions via buttons or Jira Automation rules — keeping workflows centralized and efficient without custom scripting.

Whether you need to sync data, trigger remote actions, or enable one-click controls, Action Hub turns Jira into a central control hub for your connected tools. It's built for automation-driven Jira teams, ITSM, DevOps, and Operations use cases, and any team managing users, groups, devices, and applications across external systems who wants to reduce context switching.

Features

Key Features

Live Data in Custom Fields

Show live external system data directly inside Jira custom fields.

Live Custom Fields

Smart Record Search & Select

Search and select users, groups, devices, applications, and other external records from within Jira.

Search & Select

Trigger External Actions

Trigger external system actions directly from Jira custom fields.

One-Click Actions

Automation-Ready Lookups and Actions

Run lookups and actions from Jira Automation rules and use the results as smart values in later steps.

Jira AutomationSmart Values

Reusable Custom Field Templates

Standardize configuration using reusable, versioned, and centrally governed custom field templates.

Versioned Templates

Secure Connection Management

Securely manage external access using connections, credential storage, and action-level policies that control which actions are available.

Credential StorageAction Policies

Technical Details

5 object types

Action Hub doesn't sync data into JSM Assets object types; instead it connects Jira/JSM directly to five external systems, exposing their live directory or account data through Jira custom fields and letting users or automation rules trigger actions against each connected system.

Microsoft Entra ID

Live field + actions (directory)

Microsoft Intune

Live field + actions (device management)

Okta

Live field + actions (read-only directory)

Google Workspace

Live field + actions (delegated directory)

Salesforce

Live field (read-only Account lookup)

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